Delivery

At Direct Plumbing, we strive to provide convenient and reliable delivery options for our customers. Please review the following details regarding our delivery and shipping policies:

Delivery Eligibility

• Items under a certain measurement can be delivered to your doorstep for your convenience. However, please note that larger items such as baths, toilets, and sinks may not be eligible for delivery due to their size and weight.

Shipping Costs

• The weight of the item may affect shipping costs to some extent. Our shipping rates are calculated based on the weight and dimensions of the item, ensuring fair and transparent pricing for our customers.

Shipping Time

• We understand the importance of timely delivery. Our standard shipping time is 3-4 days for eligible items. Please note that shipping times may vary depending on your location and other factors.

Returns Policy

• Customer satisfaction is our top priority. If you're not satisfied with your purchase, you may request a full refund through your original payment method. However, please ensure that the product is returned in its original condition and packaging.

Timeframe for Returns

• You have up to 30 days from the date of delivery to return the product for a refund. If the package is damaged upon delivery, it must be reported within 48 hours to qualify for a return or refund.

We strive to make the delivery process as smooth and hassle-free as possible for our customers. If you have any questions or concerns regarding delivery or shipping, please don't hesitate to contact us. Thank you for choosing Direct Plumbing for your plumbing needs!